At VGS CCTV Security Cameras, we stand behind the quality of our products. In the unlikely event that you receive a defective camera, our return policy ensures a seamless solution. Instead of a traditional return, we will include a free replacement in your next purchase. This approach minimizes downtime and inconvenience, ensuring you receive a fully functional product promptly. To facilitate this process, contact our customer support team who will guide you through the steps and prepare your replacement for the subsequent order. Shop with confidence knowing that we are committed to resolving any product issues efficiently.